Refund policy
14-Day Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your mouth tape product, you may return it within 14 days of receiving your order for a full refund or exchange, subject to the following terms and conditions:
Eligibility for returns:
- Items must be returned within 14 days from the date you received your order.
- Products must be in their original packaging.
- A receipt or proof of purchase is required for all returns.
Non-Returnable Items:
- Used or damaged items
- Items returned after 14 days from the delivery date
- Items not in their original packaging
How to Return an Item:
1. Contact our customer support team at contact@snoozytape.com to initiate the return process. Please include your order number and the reason for your return.
2. Once your return request is approved, you will receive detailed instructions on how to return your item.
3. Pack the item securely in its original packaging and include the receipt or proof of purchase.
4. Ship the item to the address provided by our customer support team.
Refunds:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchanges:
- If you need to exchange an item for a different size or variant, please contact us at contact@snoozytape.com We will guide you through the exchange process.
Shipping Costs:
- You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us:
If you have any questions about our return policy, please contact our customer support team at contact@snoozytape.com
Thank you for shopping with us!